在阿拉伯地区的中小型公司E-门户的成功因素实证探讨(2)[阿拉伯语论文]

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【关键词】:检验 中小企业 E-门户 阿拉伯地区 相关性
【学位授予单位】:上海大学
【学位级别】:
【学位授予年份】:2017
【分类号】:F276.3;F713.36
【目录】:

摘要6-11

ABSTRACT11-17

TABLE OF CONTENTS17-21

CHAPTER-1: INTRODUCTION21-55

1.1 Introduction to Small and Medium Enterprises (SMEs)21-35

1.1.1 Background on Small and Medium Enterprises sector22

1.1.2 Definition of SMEs22-27

1.1.3 The importance of SMEs in Global Economics27-28

1.1.4 The Importance of SMEs in Developing Countries28-33

1.1.5 The Importance of SMEs in the Arab World33-35

1.2 Introduction of Electronic Portals (E-p)35-43

1.2.1 E-Portal Definitions35-36

1.2.2 Portal Distinguishing from other E-aspects36-38

1.2.3 Portal Classifications38-42

1.2.4 Using E-Portal Advantages42-43

1.3 E-Portal Success for SMEs in the Arab World43-44

1.4 Research Issues44-52

1.4.1 Research Problem Statement44-45

1.4.2 Methodology overview45-52

1.5 Significance of the Dissertation52-53

1.5.1 Economic Significance52

1.5.2 Academic significance52-53

1.6 Expected Results53

1.7 Scope of the Study and Research Ethics53-55

CHAPTER-2: LITERATURE REVIEWS55-89

2.1 Introduction55

2.2 Perspectives on Prior E-Portal Studies55-63

2.2.1 E-Portal Types55-59

2.2.2 E-portal and E-Services59-60

2.2.3 Horizontal Portal (Consumer)60

2.2.4 Vertical Portal (Vortal)60-62

2.2.5 E-Portal Evolution through the Generations62-63

2.2.6 Portals and IS63

2.3 Literature on Small and Medium Enterprises (SMEs)63-74

2.3.1 Definition of SMEs63-65

2.3.2 SMEs in the Global Economy and in the Arab World65-72

2.3.3 E-portal Impact on SMEs72-74

2.4 Arab countries using e-portals74-79

2.4.1 Introduction74-75

2.4.2 Information Technology and the Internet in the Arab World75-76

2.4.3 Arab SME Portals76-78

2.4.4 Culture and Religion78-79

2.5 Background on E-portal Evaluation Models79-87

2.5.1 Technology Acceptance Model (TAM)79-81

2.5.2 Performance Expectations81-82

2.5.3 Effectiveness82-84

2.5.4 Heuristic Evaluation84-86

2.5.5 Net Benefits86-87

2.5.6 Citizen Satisfaction87

2.6 Summary of the Reviewed Literature87-89

CHAPTER-3: HYPOSIS DEVELOPMENT & THEORICAL CONTEST7089-115

3.1 Hypothesis Development89-100

3.1.1 Influence of the Heuristic on Other Factors90-91

3.1.2 Influence of Performance Expectations on other Factors91-93

3.1.3 Influence of Effectiveness on other Factors93-94

3.1.4 Influence of the Cost factor on other Factors94-95

3.1.5 Influence of Acceptance of E-Services on other Factors95-96

3.1.6 Influence of Socio-Demographic Characteristics on other Factors96-97

3.1.7 Influence of Net Benefice on other Factors97-98

3.1.8 Influence of the User Satisfaction factor on other Factors98-100

3.2 Research Context100-103

3.2.1 Background100-101

3.2.2 Arab Population101-102

3.2.3 Cultural Overview102-103

3.2.4 Arab Regions in the rest of the World103

3.3 Ease of Using E-Technology in Arab World103-113

3.3.1 ICT and Arab World103-107

3.3.2 Internet Acceptance107-108

3.3.3 Technology Acceptance constraints108-110

3.3.4 E-commerce Development in Arab Countries110-113

3.4 Résumé of Dissertation Hypotheses113-115

CHAPTER-4: RESEARCH DESIGN & METHODOLOGY & APPROACH115-125

4.1 Introduction115

4.2 Conceptual Framework115-116

4.3 Research Design116-120

4.3.1 Design development116-119

4.3.2 Variables119-120

4.4 Research Methodology and Approach120-125

4.4.1 Introduction120-121

4.4.2 Data Collection121

4.4.3 Research Instrument and Procedure121-122

4.4.4 Questionnaire Development122-123

4.4.5 Data Coding and Analyzing123-124

4.4.6 Validity and reliability124-125

CHAPTER-5: DATA ANALYZIS AND RESEARCH RESULTS125-207

5.1 Introduction125

5.2 Descriptive Statistics of The Research Data125-144

5.3 Testing the Reliability and Validity of Variables144-197

5.3.1 Income and SMEs portals144-153

5.3.2 Education and SMEs portals153-163

5.3.3 Gender and SMEs Portals163-169

5.3.4 Status and SMEs portals169-176

5.3.5 Age and SMEs Portals176-187

5.3.6 Nationality Group and SMEs portals187-197

5.4 Correlation Test197-205

5.4.1 Correlation Matrix197-198

5.4.2 Correlation Test for Study Variables198-205

5.5 Conclusion205-207

CHAPTER-6: RESULT DISCUSSION AND CONCLUSIONS207-243

6.1 Introduction207

6.2 Empirical Results Résumé207-214

6.3 Hypothesis Test Summary214-224

6.3.1 Heuristic Test Summary214-215

6.3.2 Performance Expectations Test summary215

6.3.3 Effectiveness Test Summary215-216

6.3.4 Cost Reduction Test Summary216-217

6.3.5 Net Benefits Test Summary217

6.3.6 User Satisfaction Test summary217-218

6.3.7 Acceptance of E-Services Test Summary218

6.3.8 Socio-Demographics Test Summary218-224

6.4 Discussion224-240

6.4.1 Heuristic Determinants224-226

6.4.2 Performance Expectations Determinants226-227

6.4.3 Effectiveness Determinants227-229

6.4.4 Cost Reduction Determinants229-231

6.4.5 Net Benefits Determinants231-233

6.4.6 User Satisfaction Determinants233-235

6.4.7 Acceptance of E-Services Determinants235-236

6.4.8 Socio-Demographic Characteristics Determinants236-240

6.5 Study Recommendation240-242

6.6 Study Implications and Research Limitations242-243

CHAPTER-7 ANNEXES243-278

7.1 REFERENCES243-252

7.2 LIST OF PABLICATIONS252-253

7.3 Projects Taken253-254

7.4 APPENDIX-I254-259

7.5 APPENDIX-II259-270

7.6 Appendix III270-278

7.7 ACKNOWLEDGEMENT278

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