This study is descriptive survey research to identify the job performance and job importance recognized by outpatient nurses and to figure out the impact of job performance and job importance on job satisfaction. The participants were nurses who have ... This study is descriptive survey research to identify the job performance and job importance recognized by outpatient nurses and to figure out the impact of job performance and job importance on job satisfaction. The participants were nurses who have been working for the outpatient clinic in a tertiary hospital more than 6 months. Data were collected through structured questionnaires from Oct 17th to 19th. 2016. 135 samples were used for statistical analysis. Data were analyzed by using t-test, ANOVA, and Pearson correlation were used for data analysis. The major results of the study are as follows: 1. The average age of participants was 39.6 years old, and sex was all female. The married was 70.4%, 68.1% of participants had bachelor's degree as the highest degree of education. Full time employees were 86.3%. The average nursing career was 16 years, the average career length at the outpatient clinic was 6 years, and the average career length at the current outpatient clinic was 5 years. The proportion of staff nurses is 77.8% and the proportion of charge nurses is 22.2%. The proportion of general outpatient nurses was ranked high (51.2&). Most participants(65.9%) played a role in general outpatient nursing. The participants who responded "NO" to the question regarding turnover or transferring to the other department was 117(86.7%). 2. In the analysis, the average point of job performance was 2.07±0.38 and job importance was 3.04±0.50 on four-point scale. Communication was ranked high in the field of performance(≥2.0) and importance(≥3.0), while therapeutic nursing was lowest in performance(1.42±0.45) and human resource management was lowest in importance(2.88±0.78). 3. There was statistically significant difference in job performance and work importance perceived by outpatient nurses. The nursing activity in sub-category of performance which shows more than 3 points are guidance(3.11±0.69) in general outpatient activity, guidance for test(3.01±0.75) for patient education/consultation field. The activity in sub-category of importance which was more than 3 points are reservation(3.32±0.71), guidance(3.30±0.66) for general outpatient activity field, CPR(3.43±0.94), patient assessment(3.34±0.85) in therapeutic nursing field, guidance for test(3.41±0.56) and disease(3.36±0.60), drug consultation(3.33±0.63) for patient education/consultation field, psychological/emotional support(3.36±0.55) for patient advocacy, patient's problem solving(3.45±0.53) for communication field, and patient statistics(3.11±0.74) for information management field. 4. Depending on the age(F=4.852, p=0.009), career(F=5.910, p=0.000), career in outpatient clinic(F=3.406, p=0.011), current job position(t=-5.063, p=0.000), working department(F=5.608, p=0.005), and role in the department(F=4.338, p=0.006), there was significant difference in performance analysis. Also, the age(F=5.333, p=0.006), married status(t=-2.040, p=0.043), and career(F=3.429, p=0.011) showed significant difference in work importance analysis. 5. The job satisfaction mean score in outpatient nurse was 3.23±0.33, the interaction with colleague and superior in sub-domain was the highest (3.58±0.38) in participants's job satisfaction. The average points of job environment, job satisfaction, work load, emotional burden, work processing speed were 3.32±0.44, 2.76±0.42, 3.12±0.74, 2.71±0.65, and 2.71±0.65, respectively. In addition, job status(t=2.253, p=.026), current position(t=-2.379, p=.019), turnover or whether transfer or stay(t=-2.839, p=.005) were significant factors affecting the job satisfaction. 6. In the field of patient education/consultation, difference between performance and work importance and relationship with job satisfaction showed statistically negative correlation. Communication vs interaction of colleague and superior, work load, communication vs work load and information management vs work load did not show statistic relationship. In conclusion, the factors affecting job satisfaction of outpatient nurses were work load and emotional burden, which are statistically significant in nursing performance and work importance. Although communication showed correlation with interaction of colleague and superior, work load, and information management showed correlation with work load, these were not significant differences. Therefore, in order to improve the job satisfaction of outpatient nurses, it is necessary to make efforts to give professional programs for patient education/consultation, communication, information management and emotional education and to make programs that can efficiently manage patient's records. 참고문헌 (Reference) |
